1+Tool+Test

= **Tool Test** =

toc //**How do we learn to solve problems? Which techniques do we use?**//

**Problem Solving **
Recognise problem solving techniques in real-life. //**Watch the following videos**// Watch how this Chimpanzee figured out how to get the peanut. Consider theses questions:
 * How did he solve the problem?
 * What techniques did he use?

media type="youtube" key="ySMh1mBi3cI" height="345" width="420"

( Tehinfidel, 2008 )

The next video that shows how sometimes we need others to help us solve problems. Consider these questions:
 * What problem was this chimpanzee trying to solve?
 * How did he involve cooperation to solve the problem?

media type="youtube" key="xOrgOW9LnT4" height="345" width="420"

( Tehinfidel, 2008 )

**Ishikawa Diagram**
Recognise how to identify cause and effect using an Ishikawa diagram **//Watch and read about Ishikawa diagrams//** The Ishikawa Diagram, also known as the Cause and Effect Diagram and the Fishbone Diagram, gives a visual picture of the factors contributing to a problem as well as possible relationships, or causes, between problems. View this video to review the Ishikawa Diagram. At the end of this video you should know:
 * Why it is used
 * When it is used
 * <span style="font-family: Verdana,Geneva,sans-serif;">How to construct it

<span style="font-family: Verdana,Geneva,sans-serif;">media type="youtube" key="mfHy6_-vDAc" height="345" width="420"

( Eoloughlin, 2009 )

Watch these videos that describe how to construct an Ishikawa Diagram (also known as a Fishbone Diagram) using ClassTools and Excel.

<span style="font-family: Verdana,Geneva,sans-serif;">Using ClassTools... <span style="font-family: Verdana,Geneva,sans-serif;">media type="custom" key="10191973" width="268" height="236" <span style="color: #ff0000; font-family: Verdana,Geneva,sans-serif;">//Note: Print out or save the completed Fishbone to retain contributions. This Fishbone Diagram will reset every time the page is reloaded.//

<span style="font-family: Verdana,Geneva,sans-serif;">using Excel...

<span style="font-family: Verdana,Geneva,sans-serif;">media type="youtube" key="d_lTVvyii3Y" height="275" width="336"

( Valuestreamguru, 2010 )

<span style="color: #0000ff; font-family: Verdana,Geneva,sans-serif;">**5 Whys Technique**
Understand how to use the //**5 Whys Technique.**//

//**Read the following notes**// The 5 Whys Technique can be used after completing the Fishbone Diagram to further explore the cause and effect relationships within a problem.

<span style="font-family: Verdana,Geneva,sans-serif;">Here is an example:

<span style="font-family: Verdana,Geneva,sans-serif;">__Problem Statement:__ You are on your way home and your car stops in the middle of the road. <span style="font-family: Verdana,Geneva,sans-serif;">__Root Cause__: Money needs to be kept in a secure place like a wallet.
 * <span style="font-family: Verdana,Geneva,sans-serif;">1st Why: Why did your car stop?
 * Because it ran out of petrol.
 * <span style="font-family: Verdana,Geneva,sans-serif;">2nd Why: Why did it run out of petrol?
 * Because I didn't buy any on the way home.
 * <span style="font-family: Verdana,Geneva,sans-serif;">3rd Why: Why didn't you buy any petrol this morning?
 * Because I didn't have any money.
 * <span style="font-family: Verdana,Geneva,sans-serif;">4th Why: Why didn't you have any money?
 * Because it fell out of my pocket.
 * <span style="font-family: Verdana,Geneva,sans-serif;">5th Why: Why did you put the money in your pocket?
 * Because I don't have anywhere else to put it.

//**Use 5 Whys Technique as a Group**// In small teams, identify a problem that students face at school, work, or when participating in extra-curricular activities. Construct a fishbone diagram to identify the causes and effects. Determine a root cause by completing the 5 Whys Test. Share your results with another group.

<span style="font-family: Verdana,Geneva,sans-serif;">The 5 Whys Test can be conducted using ClassTools Prioritizer

<span style="font-family: Verdana,Geneva,sans-serif;">**Prioritiser - Could be useful for ranking options and saying WHY you do this option.** <span style="font-family: Verdana,Geneva,sans-serif;">media type="custom" key="10192365" width="226" height="202" <span style="color: #ff0000; font-family: Verdana,Geneva,sans-serif;">//Note: Print out or save the completed Whys Test to retain contributions. This Whys Test will reset every time the page is reloaded.//

<span style="font-family: Verdana,Geneva,sans-serif;">OR, by using this template <span style="background-color: initial; font-family: Verdana,Geneva,sans-serif;">5 Whys Template

<span style="color: #0000ff; font-family: Verdana,Geneva,sans-serif;">**Wallwisher**
Wallwishers are used to give feedback and to interact with others ideas.

<span style="font-family: Verdana,Geneva,sans-serif;">//**Add a comment to the Wallwisher**//

<span style="font-family: Verdana,Geneva,sans-serif;">media type="custom" key="10792720"

**//Consequence Map//**
Consequence maps help you visually identify ongoing-consequences of an event or action on a range of stakeholders. <span style="color: #000000; font-family: Verdana,Geneva,sans-serif;">﻿//**Discuss consequences**// <span style="color: #000000; font-family: Verdana,Geneva,sans-serif;">In your team discuss how a consequence map could be used to solve problems.

<span style="font-family: Verdana,Geneva,sans-serif;">**Consequence Map** <span style="font-family: Verdana,Geneva,sans-serif;">media type="custom" key="10192425" width="150" height="150" //Note: Print out or save the completed Consequence map to retain contributions. This map will reset every time the page is reloaded.//

<span style="color: #0000ff; font-family: Verdana,Geneva,sans-serif;">**Wiki Comments**
Wiki comments allow you to add comments in a structured format.

<span style="font-family: Verdana,Geneva,sans-serif;">//**Comment on problem solving methods**// <span style="font-family: Verdana,Geneva,sans-serif;">What methods have you used in solving problems? Share your successes by adding to the table below.

<span style="font-family: Verdana,Geneva,sans-serif;">include component="comments" page="ToolTest" limit="10"

**Checkpoint!**


 * // Congratulations, you have completed the Tool Test! Before you move on to the Problem Solving topic, you should be familiar with the following tools: //**
 * **//Ishikawa Diagrams//**
 * **//The 5 Whys Technique//**
 * **//Wallwisher//**
 * **//Consequence Map//**
 * **//Wiki Comments//**